NCQA Innovation Awards 2020

Featuring Quality Accelerators in Health Care

The NCQA Innovation Awards recognize accredited health plans and recognized practices for implementing leading-edge strategies that improve both quality and value. They also recognize organizations that support delivery system redesign and patient engagement initiatives (including digital engagement strategies) that help drive better integration across the delivery system and support person-centered care.


Featuring Quality Accelerators in Health Care

Project Title: Albany Area Primary Health Care, Inc.’s Healthy at Home Initiative
Organization: Albany Area Primary Health Care, Inc
Topic: Response to COVID-19
Project Overview: Albany Area Primary Health Care (AAPHC) developed the “Healthy at Home” Initiative to complement its telehealth visits and add a way to communicate with high-risk patients . The goal was to keep patients safe at home, where there was reduced risk of contracting COVID-19  The biggest barrier to bringing care to patients’ homes was lack of information on patients’ vital signs during telehealth visits . With an innovative approach and support of a foundation grant, AAPHC was able to purchase at-home vital kits for patients to complete their own basic triage . AAPHC also provided a delivery service with clinical staff who could educate patients on how to use equipment . This gave patients the ability to report crucial data to providers during televisits. During the initial 60 days of the initiative, there were more than 300 patient care telehealth visits and there were no inpatient admissions from this patient group .

Project Title: Behavioral Health Homes
Organization: HealthKeepers, Inc . (Anthem)
Project Overview: The Behavioral Health unit of Anthem’s Virginia Medicaid team designed and implemented a treatment model focused on closing disease-specific gaps in care for persons with co-occurring behavioral health and chronic health conditions . Using NCQA’s HEDIS® measures as a base, Behavioral Health Homes tackles wellness, disease management and prevention . At an individual level, the program has resulted in improved health outcomes; at the population level, Behavioral Health Homes has helped lower population metrics, ranging from behavioral health and medical inpatient admissions .

Project Title: Well Fed
Organization: UVMHN Elizabethtown Community Hospital
Project Overview: The Well Fed Collaborative was established to combat the dietary crisis in Essex County . Working together with Essex County and community-based organizations, farms and retailers, the collaborative provides nutrition education, increasing consumption of fresh fruits and vegetables and improving the affordability of local foods .




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